We'll See How Arctic Cat Handles This... - Snowmobile World : Your #1 Snowmobile Forum

73Lifeliner · 09-07-2007, 08:16 AM

I received a survey from Arctic Cat wanting me to fill it out about my experience with my new Z570LX sled. I honestly love the sled and I am very happy with it except, you've seen my posts before, the starter. I really am not impressed with the dealers response either, "It's a cat so get use to it." Not happy with that.
So, I'll wait to see if Arctic Cat really cares about a customers response and if they will contact me about my starter dislike.

Let's take a vote:

Will Arctic Cat really give a damn and contact me or will they just ignore my comment.

Personally, I am going with they will ignore me.

Richard

switchback600 · 09-07-2007, 10:24 AM

lol...then why do you own a cat if you know they are lazy with there customer service??....was it the actual artic cat company who is showing no remorse or just the dealer??....

switchback600 · 09-07-2007, 10:25 AM

oh i love your avatar pic by the way..i dont like cats but i love orange!!!!

73Lifeliner · 09-07-2007, 10:35 AM

This is the first cat I've owned and have not owned a snowmobile in over 25 years. I love the orange which probably swayed me more than anything else. I also purchased new so as to avoid mechanical issues.
Do not get me wrong, other than the starter "I love this machine" and will probably buy another one. I was shocked with the dealers response though. The salesman was more than willing to replace the starter under warranty but once the machine was rolled into the service area one of the long time mechanics came over to discuss the issue. Once I explained what I was having issues with, he simply said, "Get use to it, it is a Cat!" The saleman then retreated like a scolded kid but reassued me I have a two year warranty and the next time I was in Michigan to bring it by and he would take a look at it again.
So now I'm curious to see if corporate Arctic Cat will do a follow-up on a customers comment. We shall see.

Richard

switchback600 · 09-07-2007, 10:41 AM

ahh ok i see.....well i hope they do for ya...it would be nice of them..maybe send you something like a discount slip or something......just wondering.

snofrog · 09-08-2007, 06:41 PM

Quote:

i dont like cats but i love orange!!!![/b]

thats too bad !

CORY9 · 09-09-2007, 09:33 PM

Sounds like an uncaring service department, think I'd have called their customer service line and complained. Perhaps it's time to try another dealer.

snofrog · 09-09-2007, 10:09 PM

if I were you ...I would tear it apart myself , get the part and fix it . it sounds like you have a very uncaring dealer and I sure wouldnt go back to them . sometimes if ya want the job done right ya gotta do it yourself

puree · 09-10-2007, 08:33 AM

I got my slip also and wonder what they will say about it. I have been working with my dealer and my salesman has even called a couple of times to make sure my new parts (broken parts) have arrived. Seems he really wants to get it taken care of yet the service manager is dragging his feet and isnt getting much done on it.
I did happen to run into a factory cat rep out at the farm progress show and I let him know what was going on with it also. He said he would get it taken care of right at the factory and have the parts sent directly to me. Well I am sitting here waiting and I will say this, I will be buying another sled in the next year or two and if cat doesnt want to take care of this one, I might not bleed green next time around.
Funny that this is happening over less than 10$ in parts,,,, funny though, If I were to go to the dealership and order the parts, they would have been here 4 months ago.

trx450r · 09-10-2007, 01:33 PM

Any negative comments on the survey get sent back to the dealer...AC won't take it any further than that....