A while back I responded to a post that CAT's cust. svc. leaves little to be desired because I've left msgs. for 6 weeks w/their cust. svc. dpt and no one had called me back. *No one has called me yet, but today I actually got a hold of DelRay, the cust svc mgr....he really does exist. *I bought a different sled than the one I snow-checked and wanted to know if I get my $300 deposit back, since I still bought a new sled. *He didn't hesitate a minute and said "sure, no problem". * *He has to contact the regional sales rep, so we will see how long it takes. *The majority of my faith in CAT has been restored (still can't believe no one has called me back for 6+ weeks). *
Good luck to anyone else trying to contact someone at CAT...if I can help, let me know.

Keep trying. *I called twice and they called me back within hours of that day.

jim fritch,
*i can't see why he could say yes, did you give the $300.00 to him and arctic cat ? or did you give it to a dealer ? did you give it to the dealer you bought the new sled from ?
*if you gave it to any dealer then it is not up old marina delray to say you can have it back.

Paul, I gave the deposit to and bought my new sled from Nielsen's in Chicago. *I ordered a sled for my wife, but she won't be able to ride this year, so I bought one out of stock for me. *The dealer told me it was up to CAT for me getting my deposit back and gave me a number to call. *Two months later, I've finally spoken to someone. *So are you saying I'm being jerked around by CAT again??? *Have already decided that I won't buy another sled from Nielsens. *Being in the car business myself, I can't believe how the snowmobile industry is lacking in customer service.

Thanks!!