I've loved Ski-Doo since I was sh$ttin in diapers. Even during the ugly days of the late 80's early 90's? (vapor lock I guess), anyway, as most of you know, I along with many others, have been waiting for my Renegade X 600HO SDI. Well, last week I get the call that it is in, finally! Great, so, I am supposed to pick it up on Nov. 7. The dealership goes to start PDI'ing the machine on the Wednesday and notice halfway through that the wrong machine is in the box that my sled should be in. All the info on the outside of the box is correct, wrong machine inside the box. Someone please tell me how a company that is ISO9000 can pull a stunt like that? This is the same company that builds passenger aircraft and high speed trains? hmmm...makes you want to get on one doesn't it! So you add this to some other new owners complaints of missing screws, parts not aligned properly. This is total crap. I buy and support Ski-Doo because this is the kind of lousy workmanship that certain other manufacturers are known for. I must ask, is this the kind of shenanigans that made Ski-Doo #1 in the industry? I hope not. Lest I forget, the damn machines haven't even hit snow yet and they are already leaking coolant due to a improper fitted hose/fitting. Sounds like GM/Ford/Chrysler to me!

So, after all this, I still have a glimmer of hope that the dealer has found me the correct sled which I ordered. He goes to PDI it this time around but, big surprise, more problems. Turns out the software to program the MPEM module on the 04 SDI machines ain't the same as the 800 from last year. Now someone tell me how the hell Ski-Doo can send out the machines to all the dealers and not tell them they need new software to program them. So, now I wait again. No dealers in all of Southern Ontario have or know about the software required. The dealer found out in a dealers prep. manual.

I'm sitting here thinking, what would have happened if I had not wanted my sled now. What if I waited until mid December. I would have been stuck with a machine I didn't order. I can't fault the dealer on any of these things, he's been super in keeping me in the loop and being totally honest with me. He's very frustrated because he doesn't have the stock he's been promised to put on his showroom floor, not preordered machines, just stock. On Monday, I'm going to give notre ami in Valcourt a nice little call to raise a stink. This does not make my day.

onward and upward.

marcel

Well, when you do get it you will only be able to put on about 1000 miles and it will need rings and reed cages and god knows what else. Skidoo, are you listining? My loyalty is wearing thin! :whatever:

first of all i feel for you because when something starts out bad it just gets worse. :ohmy: the wrong sled or whatever in the crate should not have happened but it does :blush: i can only keep my sanity when something similar happens to me by looking around at my workplace and saying it can happen here too. :dazed: the missing screws and mis-alignment of parts should be the responsibility of the dealer. there was a yamaha post from a new owner complained about a screw missing the spot all together and jammed in beside where it was supposed to go. as for the hose it is a problem with the composition of the hose and not any fittings, obviously an outsource supplier mistake. if you think the problem is from ski-doo about the SDI set up software then how come i knew there was new software for the 2004 SDI's ? i think that one is just your dealer not paying attention and telling you bulldung rather then admitting what he did wrong. the dealer i frequent told me about the new exciting software and how it works they just can't wait to try it on an SDI when one arrives.

as for GM and Chrysler i can't say, but i don't know how you can relate this to Ford.

I think your dealer is full of S#it, Are you sure he didn't screw the pooch on this one and order the wrong sled?

Originally posted by Chubby@Nov 9 2003, 01:02 AM
I think your dealer is full of S#it, Are you sure he didn't screw the pooch on this one and order the wrong sled?
He did say, "All the info on the outside of the box is correct, wrong machine inside the box." Not the dealer's fault.

What did in the box, Tiggy? A 1974 Alpine?

The order was correct. I have a copy of the order confirmation that the dealer gets from the BOSS website. The info on the sled crate was correct, the sled was not. I saw the 800HO c/w electric start yesterday. After they found out the machine was wrong, they were going to do another customers GSX SDI, it was then they discovered about the wrong software. He then called all of the dealers in the GTA and the outskirts. None of them had or knew of the software. After all, the machines just came in. In no way or form will I knock this dealer. It is not their fault. They've been totally honest with me. He could have fed me a line of crap and said that they were short staffed and couldn't get to it until next week. Instead, he's be upfront with me. Bombardier is very cautious with this software too. The dealer has to purchase a CD ROM and dongle to run it. NO FTP download site or anything like that. I learned all about what the software does and the DESS programming etc. Like I said, the dealer has been top notch. He also went over what is involved in the PDI process. If you haven't seen what the sled looks like in the crate, it would surprise you. It's covered with a film of oil or Pam or I don't know what. THe shocks are off, the track is off an rolled up, the skiis are off, bars etc. Dealer told me to do everything, setup, alignment, programming, final build, they take about 4 hours. They don't rush it. Some folks think they can do it way faster. I think I prefer the longer time and not have missing screws, misaligned components etc.


marcel


Paul, as for the Ford comment, a very close friend of mine is on the inside at Ford in Oakville as a dealer warranty adjuster. Let me just say that if you knew all the #$%^ that Ford pumps out, you would never buy one again.

Wow that is bad, you tell them to shove their machine and go somewhere else I'm sure that Pol, Cat or Yammi are perfect for you and have absolutely no problems what so ever!!! :D

I think you need to step back and realize that this kind of thing does happen! I also think you better take a close look at your dealer. There is no way that he would be w/o the correct software unless he just didn't pay attention. Doo is not responsible for everything that goes on at a dealer.

Mikadoo, I still say the DOO gods are gonna blow up that triple this year just for spite. By the way, I will be one of the first to say there is a problem relating to rings, but I had over 2500 miles on mine when it showed up.

we bought a '98 Ford Contour, 130,000kms, no problems :)

this is the second case I have heard of a 121 coming in the crate for a renegade owner and it is from different dealers. So I would say the mistake is on Bombi's part not the dealers.

AS for when the sled comes in the crate the track is on and only held down by two S hooks on either side. The handlebars are also on but angled downward. The skis and front shocks doo need to be mounted as with the windshield/ rear flap and a few other small things. It is not a hard thing to do at all, but it does take about 3 hours per machine to get them done right and cleaned up.

Don't get me wrong folks, I don't mean to overreact. I'm just blowing off some steam. I'm sure that once I get the machine with everything straightened out and ready to go, all will be well. As soon as I get to ride it, the problems will be a distant memory. I just hope that people all over aren't experiencing the same thing.

mk

ps, the Renegade 800HO with blue/yellow combo looks so good, I'm glad I chose that machine with those colors, also got to see the bag that goes in the back behind the spare tank, looks fantastic, dealer pulled out some blue skiis with yellow loops....very tempting

I work at a dealer in Gravenhurst. I found out about the new software on Oct 16th when the bulletin was on the Doo dealer site.

:lol:

Originally posted by mxzx121@Nov 9 2003, 03:29 PM
I work at a dealer in Gravenhurst.* I found out about the new software on Oct 16th when the bulletin was on the Doo dealer site.
I own a dealership in southern Ont and I knew about the new software months ago. Only needed to program the SDI`s . It is a simple download from Bomby`s dealer web site. I have used the new B U D D S system and it works great. If your dealer is telling you stories like the track is off, maybe you should find a new dealer, he seems to like to shoot the breeze.

Tiggy:

Just be glad you dont have a dealer like mine.
These guys could not order an upper gear for me unless I supplied the part # or a sled that it came stock on. Be thankful you have a good dealer and enjoy that sled when shes ready.

NO, Im not kidding about the gear story!!!!

Originally posted by Tiggyboot@Nov 8 2003, 06:52 PM
Someone please tell me how a company that is ISO9000 can pull a stunt like that?


Tiggyboot

I'm glad that you'll have all of your problems worked out by the time the snow flies.

As far as being ISO 9001 registered. this is a load of bull excrement some consultants dreamt up after smoking something not sold at your local 7-11.
Companies all over the world are spending a fortune for this certification but it doesn't mean anything. It's often used in advertising implying it has something to do with quality. It doesn't. It at best means that everyone does a job the same way. There are no checks to ensure quality along the way, anywhere. Companies only pay any attention to ISO when an audit is done for specified short periods of time before receiving the certification and shortly afterwards. Please don't ever believe that it ensures you'll end up with a better product.

Jeff

Originally posted by Tiggyboot@Nov 9 2003, 08:46 AM
Paul, as for the Ford comment, a very close friend of mine is on the inside at Ford in Oakville as a dealer warranty adjuster. Let me just say that if you knew all the #$%^ that Ford pumps out, you would never buy one again.
let me tell you this, you might as well tell me who he is because if i don't know him then he is a nobody babbling off that he is more then he is.