JUST GOT OFF PHONE WITH SO CALLED CUSTOMER SERVICE
AND AFTER BUYING 27 SKIDOO SLEDS IN THE LAST 15 YEARS

WAS TOLD TO BAD WE CAN HELP YOU


I HAVE A TWO 04 RENEGADE WITH A 1.75 TRACK
SKIDOO MADE THEM WAY TO SOFT AND I CAN NOT HOOK UP
AND CAN NOT GO THUR POWDER SNOW LIKE I SHOULD WITH A 1.75 TRACK

THIS WILL BE THE LAST SLED I EVERY BUY FROM SKIDOO

AFTER ALL THE CRAP I HAVE PUT UP WITH OVER THE YEARS
(LIKE THE 89 MACH 1) AND I STAYED WITH THEM BUT AFTER THE CALL I JUST HAD NEVER NEVER NEVER NEVER WILL I BUY A SKIDOO PRODUCT AGAIN :cussing: :cussing: :cussing: :cussing: :cussing: :cussing: :cussing: :cussing: :cussing: :cussing: :cussing: :cussing: :cussing: :cussing: :cussing: :cussing: :cussing: :cussing: :cussing:

Didn't you check out the track at all before you bought it?

I know for a fact that many are happy with that 1.75" track. And I'm sure you will hear about it.

NO I SNOWCHECKED IT
IF SOMEONE IS HAPPY WITH THE 1.75 TRACK THEY ARE NOT INTO THE KIND OF RIDING IAM INTO

IF YOU ORDER A PADDLE TRACK YOU SHOULD GET ONE NOT A TRACK YOU CAN FOLD OVER THE PADDLESS WITH YOUR THUMB :( :( :( :( :(

Maybe if its a track that other people like you can trade it in. Have you talked to your dealer at all about swapping tracks?

What did your dealer say ?. Would'nt he work with you ?

I HAVE TALKED TO THE DEALER THEY WILL SELL ME A NEW ONE IE. 98 1.75 TRACK FOR 350.00
IT IS NOT SETUP IT IS THE TRACK YOU CAN WATCH IT FOLD OVER WHEN YOU TAKE OFF ON HARD PACK AND HARD PACK THAT A 1.25 RENEGADE MY BUDDIE HAS HOOKS UP AND BLOWS ME AWAY SHOULD NOT BE

THE TRACK IS JUST TO SOFT

SKIDO KNOWS IT IS BAD THAT IS WHY THEY MADE THE 05 RENEGADE TRACK STIFFER

[SIZE=14][COLOR=red]WHY DID YOU CHANGE MY SKIDOO SUCKS

WHY DO YOU GOTTA YELL?

WELL LET SEE IAM UNHAPPY WITH SKIDOO

what does it doo in powder against your buddy?

Is that the reason for your lack of punctuation, poor sentence structure, and bad spelling too?

You don't like the tracks on your selds and you expect 'Doo to change it for free? If it's that big of a problem, buy a new track...tracks are not expensive in comparison to 2 new renegades...


I don't see the big deal here?

Originally posted by jasveiks@Feb 11 2004, 07:29 PM
JUST GOT OFF PHONE WITH SO CALLED CUSTOMER SERVICE
AND AFTER BUYING 27 SKIDOO SLEDS IN THE LAST 15 YEARS WAS TOLD TO BAD WE "CAN" HELP YOU








So if they "CAN" help you what is the problem?
If you want a "real" 1 3/4 track buy one off an RMK, their stiff and can hold up like no other...

Yea WTF?

Geez you guys really straighten him out lmao

Maybe you got nowhere with skidoo because you are yelling and screaming :ohmy: :rolleyes:

tack off the tracks and put them on ebay.and buy a better tack for your sled.

OK for the smart ##### iam pissed off so spell is out the window

IT IS WE CAN'T HELP YOU SORRY!!!!

And as far as powder snow the 1.25 can still beat me,
and iam changing the track myself but was wanting to see if skidoo would do something to help but the person i talked to was a ##### to start with so that is why iam pissed off.
Not even thank you for buying 27 sleds just sorry you are on your own

BTW did not know you had to be grammar teacher to post in here

SORRY RUSS

just venting guess wrong place to do that

Maybe get some frustration out and try and call back again. Ask to speak to a supervisor. The customer service people arent exactly the most polite or nice people. They could definately use some lessons in customer service. I myself just went through a big thing with skidoo and like you have bought a great many sleds of skidoo, in fact all of our sleds have come from skidoo. Call back and ask for a supervisor. If they say one is not available you get one to call you back. Keep calling untill you hear something you like out of them. It took me 2 weeks of calling to get ahold of a supervisor and I was calm and polite and so was he and we came to an agreement and skidoo did what was right.

If you want a great track with stiffer lugs tell him to order you one off the 2004 440 racer. It is a 1.75" and they are a stiifer lug than the 2003.

Thank you LadyK i will do that, it has been 2 weeks of me calling but not talking to a supervisor i will do that in the am

thanks again

"AND AFTER BUYING 27 SKIDOO SLEDS IN THE LAST 15 YEARS"

i've eaten 3 boxes of kraft dinner a week for the last 7 years, thats over 1000 boxes of kd, and kraft still wont acknowledge my request to put the ketchup flavor with the sauce!!! i am outraged!!

/sarcasm

you do realize that skidoo has better things to do than to keep track of how much money you have spent with them? like oh say i dunno work on making paddle tracks that won't fold over with your thumb? if a track will fold over with your thumb i would hate to see what it would do with the weight of a sled on it...maybe ski doo is the same way and they have fixed the problem but you are one of the lucky ones to be stuck with it. not enough went out to warrent a recall so they will deal with them on an indivivdual basis, most likely by instructing their dealers to offer a track from oh say a 98 sled at a discount. send a friend in there to buy that track for the sled it came from and i am willing to bet he will be quoted a lot higher price....point is you get to either deal with it or sell the sled and buy a different brand....welcome to the real world

Oh no need to apologize, i can see you're quite upset


how about trying another 'Doo dealer, maybe they can help you out more than your current one??

but being from alaska though, i'm not sure how many ski-doo dealerships would be around....

just a thought..

Originally posted by CompuTron@Feb 12 2004, 05:29 AM


you do realize that skidoo has better things to do than to keep track of how much money you have spent with them?
Skidoo knows EXACTLY how many sleds a person has bought from them. When you give your name and addy they say we can see how many sleds you have owned.

i find it hard to belive that they would keep records lasting back 15 years though

Originally posted by CompuTron@Feb 12 2004, 04:29 AM

do you do realize that skidoo has better things to do than to keep track of how much money you have spent with them?* ....welcome to the real world
Lady K was too polite with her post (and she is exactly right about Ski-Doo knowing how much a customer has spent with them over the years..... this is extremely easy to do).
There is no excuse for not using common courtesey and respect when long term (read big $$$) customers call for help. And from reading your posts, it seems like you have been reasonable. I am not saying that Ski-Doo should have replacedthe track and payed for the installation, BUT they should have made an OFFER of something .....anything, even if it is future consideration on your next sled.
Instead of Kraft dinner, I would compare a sitution like this to General Motors. 25 years ago, they had 60% of the North American car market.... today they have less than 30%. ...... the reason... not satisfying their customers while someone else did.
(an even better example that needs no explanation would be Air Canada)

Instaead of calling, write out a nice letter outlining your frustrations and fax it to the customer service/public relations department. Much more effective than calling everytime. If done on paper, than its not an arguement anymore of opinions. Guarantee you they'll be more than accommadating then.

Russ we only have 5 dealer in the state and only 2 in fairbanks area
have talked to both they have e-mail skidoo same thing

Both will sell me a new track for less thats the best they can do
and thats ok with me i am going to put a new one on just looking for some help from skidoo.

Now that i have a day to cool down just going to make the best of a bad track day lol.

How every will never spring chack a sled again, i want to see what iam buying from now on.

well to be done after 27 new sleds because the track is too soft is like not owning a ford because you only got 40000 miles from the tires instead of the 50000 you thought you should have gotten.

Is that you in the pic LadyK?

It is Gabby :D

:crazy: I like iam not going to ride skidoo YEA RIGHT not just letting off steam
I love my sled just hate the track
i will taking care of it asap no worries

jasveiks:

Here's the benefit of my years in Cust. Svce. for the auto industry, and as an attorney (gave that up first as it made me disgusted). And btw, at 27 units purchased, you are in the upper part of the upper crust in terms of being able to get what you want, cust. svce.-wise. You are perfectly situated to wreak marketing havoc. Anyway:

As was said, supervisors and letters are the way to go, but here's some pointers:

1. Identify who the Nat. Cust. Svce. Mgr. is--address the letter to them. (In your letter, mention and praise highly the "good cop" cust. svce. supervisor you decide to make a "hero" out of in point #8., below, early on, so they know who you've been communicating with, and who they can blame for you disturbing their morning routine, by their failure to "contain" you.)

And when I say "Identify," I don't mean look it up--I mean, make the friendly Cust. Svce. Supvr. you will work with--see point #8., below, for who I mean--tell you all the names, titles, spellings, and addresses you will need. The longer you keep them on the phone, the better. If your friendly, polite conversations don't take up the better part of their morning, you're not putting enough into this.

2. Identify who the President of Doo is--cc them.

3. (Optional, if you're really p.o.'d and have another dollar for copies/postage) Identify who the President of Bombardier is--cc them. (Assuming Bombi still owns 'Doo? Haven't been following that).

4. Correctly Name the Dealer, mailing to the Owner of that Dealer. (You will be the only one to do this this year, if ever, and will definitely be remembered from this point forward, by sales and mgmt. alike, as you are going to say good things about this dealer. That's right--good things--you'll still be able to pin their ears back, indirectly, but the dealer won't be able to blame you for it. This could actually save you bucks on your next sled.... To thank me, you can sell me your old riding gear/helmuts, etc.... The girlfriend needs a complete set, too.... :tongue:

5. CC your "hero" cust. svce. spvr., identified in #8., below.

6. Regarding points 1-5, above: FED EX the copy of letter #1, and state on it, above the "Re:" section, in Bold: VIA FED EX and U.S. Mail

Btw, these letters are all identical, so they will all say VIA FED EX and U.S. Mail. on them. FED EX gets people nervous, by conveying the time-sensitive nature of the matter, but as will be explained below, so many copies will be made, internally, at 'Doo, that no one really ever knows what actually arrived FED EX, and what came as a copy, later. You pay your $11.00 for FED EX only once, but everybody that keeps getting these successive copies (except the mailboy, who routes them) assumes you're FED EXing them all, and this conveys how fierce and determined you are. "Fierce and determined" = work, and nobody likes work.

You know you're word processing this letter, right? And Russ or whoever is right on w/ the importance of grammer. If you come off as an illiterate **** (and I'm not saying you did) how much is 'Doo gonna worry about who you influence with your bad svce. story? It's all about how much "sales damage" you can do with your mouth and pen--not about whether you personally ever buy another 'Doo or Don't. The greater the potential for damage, the more 'Doo-cash will flow....

7. a) Mail the second (U.S. mail copy) of Letter #1 the same day as you FED EX.
b) Mail copy #2 two days after that.
c) Mail copy #3 two days after that.
d) Mail copy #4 three two days after that.
e) Mail copy #5 three two days after that.

Why? Because each time any letter with "Mr./Ms.'s Big's" name is "cc'd" (carbon copied) on it, the "traffic person" (mail clerk) shoots a photocopy of your entire letter to all the people cc'd on the original letter. IOW, all of their names are on all of the letters because the letters are all the same--just copies of the first one.

Result: Successive, anxiety producing waves of redundant (yet politely worded! LadyK is ONE THOUSANDS PERCENT CORRECT on the importance of this!) letters "cascading" across busy, "snow season" desks. Every few days, images of your thumb-bent, limp **** track paddles, being dissed around groups of disgruntled sledders, fills the minds of those paid to worry about groups of disgruntled sledders....

8. Make a hero out of your primary contact, i.e., the supervisor you finally reach, but make sure they deserve this status! If they suck, keep asking for a supervisor until you find one you like.

Then, (to make this supervisor a hero) prior to actually writing your letter, gently mention you are being urged to publish your feelings in a major snowmobile tuning rag.... Threaten w/o threatening, as in "I've never done anything like that, but my friend said Polaris really only responded when that bad article about the (refer to a known marketing catastrophe) came out. Then they offered him something called a "buy back." (Lemonlaw lingo for "how the ****! can we get this ******* off our backs? I know! Buy the ******* car back!!! Today!!!!")

That's right, make the fictitious friend's story about a competitor (preferably about a known problem that competitor had). Why? Firstly, because, being the high octane, new-sled-buyer you are, you set the trends, and are what's known as an "early adopter" in marketing lingo. People watch what you do, as a balls out sledding enthusiast, and they model their purchasing decisions after you, based upon your experience. Secondly, because you, the loyal customer, couldn't possibly conceive of 'Doo having a major boondoggle and anyway, you're a nice, loyal 'Doo family member. You'd never doo anything like publish an expose of a 'Doo problem, unlike one of those nasty Polaris customers! (Provided, of course, that 'Doo does right by you...you don't say this part; rather, you let them think it....) See how this is goin', here?

You make this overworked, but nice, supervisor a hero by putting him/her in a position to go to his/her spvr. and say "Hey, this guy was about to "go public"--apparently he's got a relative (hey--how do you know you don't have a relative that works at Sno-tech?") that works on one of the major sled rags--no, he won't say which one--and he was gonna publish his gripe, but I talked him out of it!" Then, Mr./Ms. Big gives this low-level supervisor $ authorization to cover the costs to fix your problem, at least in part, either directly thru the dlr. or thru a regional field rep., if 'Doo uses them--they're common in the auto biz.

Btw--identify what you want to have happen here, first, so you can tell them, when they ask you what it will take to satisfy you. I don't see them putting aftermarket product on your sleds, however, so perhaps the '04 racing track that was mentioned would be a good solution?

Once you've got your "hero supervisor's" attention re: your "intentions" to send an article somewhere, make earnest, worried inquiries about the alleged "weak bulkheads" on the Revs, and whether that's something you should be concerned about, as a certain upstate New York dealer had some new Revs sitting outside that were oddly bent in the middle... (true story). This is the "this guy's spiraling out of control" phase of the psychological deployment, here....

9. The "Re:" section of the letter should look something like this:

Re: Why My 26th and 27th Ski-doo's May Be My Last....
Name: Your Name Here
Dealer: Their Name Here
Problem: Defective 2004 1.75" Paddle Tracks
Sleds Involved: Your Sleds Here....

10. Opening of Your Letter:
Dear Mr./Ms. ------ (And use std. formatting for a bus. letter, including their appropriate titles, etc..., that the supervisor gives you. If this is not your forte, BY ALL MEANS have someone who can write, like a teacher, lawyer, businessperson, etc..., do the letter. Give it to them in a spell-checked word doc., with all correct names/addresses/spellings, etc..., and have them handle the formatting and printing.)

In the body of your letter, I would use the words "unnaturally limp" to describe the resilience of the rubber. "Limp" is not a word a "'Doo-exec" wants to visualize when thinking of competition like Thundercats and whatever the current embarrassment from Polaris is.... (Apologies to the Polaris folk--I haven't seen a late model Polaris in years, so I should hold my tongue....)

Anyway, "Dear blah blah"

I am writing to you as a matter of last resort.* I find myself in the unbelievable postion of having purchased 27 Ski-doo snowmobiles over the last 15 years, and for the first time ever, I am totally dissatisfied.* I feel I have exhausted every avenue of redress, despite the diligent efforts of your ---- dealer (remember, your catching honey with flies, not vinegar) and am hoping that you could assist me in obtaining a favorable resolution in this matter, which is no fault of my own.* (Make sure you list what the dealer offered.* Your goal is to sound nice but make mgmt. cringe, marveling at how stupid the dealer could have been to offer so little!

Then go to it, gently, factually, politely, etc.., making no mention of threats to publish (your "hero" cust. svce. spvr. has already told the Nat. Cust. Svce. Mgr. of those threats, and he's/she's trying to resolve this before they have to tell the President of them). If you're still stymied 10 bus. days after this letter, call your "hero" cust. svce. spvr. and inquire as to the "status of your case." If you're not satisfied help is on the way, you will write back with threats to publish, but see me first re: specifics.

Also, know that, ultimately, at least in the car biz, the highest resolution is a "buy back" of your sleds, which they hate, although as there is no Lemon Law legislation re: sleds, that I know of, this may not be done in the sled world. Never hurts to ask for it, when the time to take off the gloves arrives, if ever, which I doubt in this scenario. These tactics are perhaps more suited to a higher dollar problem, but if it were me, and I'd bought 27 sleds, this is exactly what I'd be doing. They should fix this well before you need to ask for a buy back or threaten to write an article to a sled mag, IMHO.

Between the veiled threats to morph into their worst nightmare--a p.o.'d, but knowledgable, customer with the power of the pen--and your polite attitude and articulate presentation (i.e., you don't sound ignorant, so that intelligent, monied folks will listen to you) you will almost certainly find that tracks and/or the labor, can be "warranteed". IOW, less (no?) cost to you....

Make "Your Supervisor" Actually Want to Be an "Advocate for the Customer!"

Burnt out customer svce. reps. that manage to kiss more *ss than the rest of the "herd" :blahblah: often get promoted to supervisory positions, from which elevated tower they then preach the "gospel," :devil: which holds that the rest of the reps need to "become an advocate for the customer." (The fact that this supervisor never did this, jack**** or anything else of merit, when they were a lowly Cust. Svce. Rep., seems about as relevant to their personal world view as George W. Bush's former service record--or the lack thereof--is to his decision to put others in harm's way. But I digress....) Here's the only way I know to actually make a Cust. Svce. Spvr. an "advocate for the customer":

If you can, get him/her to think that it was their idea that you write the President. Lead them to it with open ended questions like "So what does someone in my position do, when someone at your level has exhausted every means of helping me, as I honestly believe you have?" *Bat your eyes earnestly, for effect, even though it's over the phone--your voice will drip with perplexed sincerity* Then they'll say "You can always write the President of the company...." Bingo!

Then, in your letter to this hallowed personage, (the President) you can say "So-and-so in Customer Service suggested I write to regarding my...." Now we're getting somewhere! The minute "your hero" Cust. Svce. Spvr. reads his carbon copy of your letter to the president, and sees his or her name mentioned prominently in the first paragraph of the letter, where you praise his or her diligence, but explain how you're still not satisfied, well, that manager will 'Doo several things, but not necessarily in this order:

1) Spills coffee, all over his (first of five) copies of your letter;
2) Runs to bathroom, and not necessarily to clean the coffee stain; :ohmy:
3) Sends up a "Mayday," w00t via email, to his/her regional manager that oversees your dealer;
4) Leaves the first (of many) voicemails for said Field Rep., whom he/she resents deeply for having a company car, ('er, sled?) cellphone, laptop, beeper, expense account and home office, while having no spvr. to appear before, daily, unlike your hero.
5) Makes contact with said Field Rep. and hears music in background that sounds suspiciously like the back room of Tony Soprano's Bada Bing! strip club; :huh: :sly:
6) Swears openly, unable to believe this Field Rep. has never even heard of your name, meaning the dealer lied to you when he said "I've contacted the Regional Rep., and he says there's really nothing we can do...."
7) Considers that maybe the dealer told the truth, :huh: and it's the Field Rep. who's lying about never hearing about you, so that he never had to do any work regarding you. This uncertainty about who to blame, :crazy: coupled with his absolute impotence :cussing: to discipline said Field Rep., who seems to answer only to God himself, only serves to raise "your hero's" anxiety.
7) Remembers the last time his name/existence came to the attention of the Company President, :dazed: then decides it'd be better if the President doesn't actually remember who he/she is. :( :unsure:
8) Decides the best thing to do is to resolve this situation ASAP, :ohmy: and starts considering how to cajole this lazy Field Rep. into actually using some of his discretionary "trunk money" (they have a certain amount of "good will" money to grease the skids to resolve problems for their dealers, where it is deemed "merited") to make your problem disappear.
9) Marks his Dayminder to ride herd on the Field Rep., to (repeatedly) ask the Rep. to tell him when the check will be cut.
10) Gets back to you to tell you he is in receipt of your letter, and it "is being reviewed by upper mgmt. as we speak." :whatever:
11) Calls dealer to tell him what he's gonna say to you to make it seem that there was initially some misunderstanding, and that it was in 'Doo's Master Plan all along to rectify this regrettable situation. :blush:

IOW, he will, literally, (and possibly for the first time) become an advocate for the customer, (!) :slick: and try to effect a speedy resolution, knowing your "case" has been noted in the Dayminders of upper mgmt., who will be querying him shortly for status on your concerns.

Seriously, your goal here is to get the bigwigs to "diary" their calenders to check that you've been put to bed and are happy. They will lean on the underlings to, in the immortal words of Captain Picard, of the starship Enterprise, "Make It So!"

Finally--remember, how well you do depends upon how closely you listen to LadyK's good advice about tone, politeness, patience, etc..., and to the other's good advice here, as well. If you're getting nowhere with my excellent advice, you're not talking to the right person at 'Doo. But only talk long enough to get the names, addresses, correct spellings, etc.... Then write your letter.

And remember--never SHOUT--be the only one to maintain your self control--but be relentless, tireless, and tirelessly polite, even as you (very reluctantly) threaten (should it come to that). If you can maintain the politeness to inhuman levels, it drives them insane.... They will pay you to go away, once you reach that point. The trick is like landing a big fish--fatigue the bejesus out of them. I've actually done all this, myself, and it's been successful, if you consider $1,500.00 toward a $4,200.00 repower of a certain Japanese car that blew it's second, factory engine at 112,000 miles (12,000 miles out of extended warranty) to be a measure of "success."

Btw, you can do all this after the fact, if you want, pursuing only reimbursement, but that is never as likely to get you as much. So leave those tracks on and make the company do the work!

Feel free to query me for further details--I'm just getting warmed up but have to go now....

Good luck! Btw, did I mention I'm also looking for a reasonably-priced, 2-place, full-height, enclosed trailer, preferably with some damage? :D

[name withheld to protect the guilty]

I suggest going and buying an RX-1.....you'll be really happy then.
Or possibly a cat....then you cantune it all day :sleepy:

Holy Sh*****t Blue2, I feel like I just got a masters degree in customer service letter writing after reading your post. My head hurts. Great detail, excellent advise.

w00t

Excellent advise.
The key, in a nutshell is persistence, and patience. Never vent while dealing directly with the situation, it only makes things worse.

Originally posted by BOMBAMARK@Feb 13 2004, 03:46 AM
I suggest going and buying an RX-1.....you'll be really happy then.
Or possibly a cat....then you cantune it all day :sleepy:
:rolleyes: :blahblah: :blahblah:

Blue2,wow sounds like a good idea

Blue2 .... how long did it take you to type that????
Excellent advise.

Blue2:

With that kind of strategy you could probably get Ski-Doo to replace the track on a Polaris. lol.

Great advise.

Blue2 WOW
I did call back and got a good supervisor
so got that part done now i will work on the rest
may take time but that s ok got lots of it

I think blue deserves some SWcash for that one, that may have been the longest post ever....

You think your unhappy with skidoo then you should look into getting another brand maybe you'll get better results from Arctic Cat. you know that they will not replace those red skis with another set of red skis its black or nothin. There products are top notch also. just last week there was a guy that had to walk his F-7 off the lake but there is good news to this story his track was in good shape I wonder what customer service did for him? At least you can ride your sled and who cares about whose is faster in the deep snow if you want the sled to go faster then go with a smaller lug and bigger studs to hook up you can't flop over a 1.325 carbide stud. If im correct the bigger lug tracks is for deep snow play and not racing anyway.

Originally posted by snowfreak1@Feb 14 2004, 07:59 PM
If im correct the bigger lug tracks is for deep snow play and not racing anyway.
You're wrong, all the manufacturers are going with bigger and bigger lugs on there snowcross (read RACING) machines.

The funny part is that Cat's new "Attack 20" track is designed to fold over so the it will compact the snow underneath the sled and help with flotation.

that's why they call it a bomb

NewfieBullet Posted: Feb 14 2004, 04:49 PM*


QUOTE (snowfreak1 @ Feb 14 2004, 07:59 PM)
If im correct the bigger lug tracks is for deep snow play and not racing anyway.*


You're wrong, all the manufacturers are going with bigger and bigger lugs on there snowcross (read RACING) machines.



OK thank You for that info. I am not to sure on the racing anyway. But the point of my post was that it ain't all that bad to have a little problem with a too soft of a track to make you want to stop purchasing there products. It could be alot worse.

THIS WILL BE THE LAST SLED I EVERY BUY FROM SKIDOO

Yea this will help the situation. im sure that he spoke to the costumer service with respect. You give respect you get it. Plus its not like he blew up his sled. Then I could see being p/oed. I called the costumer service and the lady did nothing but help me she took my phone# and she had all the info that I needed in a 1/2 hour. Its all in the way you speak to people. You talk nasty and of course people will not be interested in helping.
So if thats what it takes to make you happy go to another brand. no loss to Doo!

Originally posted by snowfreak1@Feb 14 2004, 01:59 PM
you know that they will not replace those red skis with another set of red skis its black or nothin. .
If you think about this for a minute, you'll probably figure out why.

konkinj Posted: Feb 14 2004, 06:21 PM
QUOTE (snowfreak1 @ Feb 14 2004, 01:59 PM)
you know that they will not replace those red skis with another set of red skis its black or nothin. .*


If you think about this for a minute, you'll probably figure out why.



I know i just used it as an example of the kinda garbage that he'll get from another brand. Thats great costumer service (Its what we give you or ride on broken skiis)And why should you expect to get a free track if it aint broke?

Blue 2
That was the most incredible advice I have seen on any Snowmobile Forum (I read them all).

My hat goes off to you for this time consuming piece of work.

Radar007

We need a mod to pin blue's response somewhere permanently.. :cool:

OK need to clear a few things up.
The track was just part of it not the 1st time I have called skidoo,
and i was nice untill i got called back and the person i talked to was an a s s .
I called back talked with a boss he was very nice thanked me for the input (the hero)and still they could do nothing. At that point i was just going to let it it go but thanks to blue2 and his great post i think i will keep going.

I know skidoo will not do anything but who knows maybe, but if i can get them to fix the prob. for 05 i did something RIGHT?

p.s. called about going thur over 20 plugs in 2 sleds (less then 300 mile each), about bvs2 helmet (fogging), about heavy front end how to fix it (still can't fix that)

Should have stay with my 2000 summits had no probs with them they were the best!

NOT buying a skidoo is out of the pitcher could never own a CAT, and the only sled i would even thing about going to

is.............................?? :wink:

Im not too sure if this will help but can you adjust the limiter strap to get the traction and the weight off the front end? Im not being a smart ### but just asking. I apologize for saying that you were impolite or disrespectful but I just dont understand that they would be nasty first. Again sorry

I have made every adjustment to the sled that can be made still can't get it to hook up, it has nothing to do with adjustments. It is simply the track it is to soft for a paddle track, skidoo said they made it that way so it stay soft on tail. I want to know who would order a 1.75 track if all they were going to do was ride trail.
They also said they know it was to soft that is why 05 renegade has a stiffer 1.75 track.

Wow, you guys and gals, I don’t know what to say…. I’m more used to words like “screed, diatribe or opus” being used to describe my writing, on other sites. I must say I do appreciate your kind words and thoughts—very much! I have some people-specific comments to follow, but I just wanted to say a couple of things, generally, about your reactions to what I wrote.

I have absolutely nothing against ’Doo, other than their parent company’s lame*** decision, IMHO, to sell their core business (Ski-doos) to prop up their ailing bizjet biz…. Nothing like remembering your roots, eh? To paraphrase a popular expression, albeit in poor taste, if one goes back to Armand’s (sp?) inspiration to invent the Ski-doo, (i.e., his tragic loss of an unborn child for lack of efficient winter transport to available medical care) it would seem that Bombardier’s attempted selling of Ski-doo is the horror-show version of throwing the baby out with the bathwater…. Has the family actually ended up as the new owners? I sure hope so. I’ve been out of the loop. But once again, I digress….

I have nothing against ’Doo, and I did point out that my “full court press” customer-service-onslaught might be more appropriate for, say, serious engine/nonrunning sled issues, than for a $500. (or more with labor?) track. Of course, jasveiks has two such sleds, so it's a double-whammy for him. However, I stand by what I said—if I’d bought 27 sleds, and I knew of a different Ski-doo paddle track that was stiffer, I’d be asking for some kind of deal on two tracks, starting with “Let’s put them on for free and call her square” and I’d work backward from there, hoping for some significant consideration. This assumes, of course, that the softer track actually bothered me—I have no experience with such a track, myself. However, 27 sleds is incredible customer loyalty, in anybody’s book, and if they’ve actually acknowledged the paddle track was stiffened for ’05 because it was too soft, well, personally, if it bothered me, I’d ask for it.

My larger purpose in letting it all hang out was so that, if someone needed to “pull out the stops” on some issue with a manufacturer, (not necessarily ’Doo, but perhaps even an aftermarket supplier, or another brand of sled, truck, etc…) then they would have a “logic tree” to follow. I get enough help from you all that I thought it was time to "give back" a little. I don't have valuable snowmobile advice to give, so I gave what I had that others might not....

I resent how most customer svce. depts. (like that of your health insurance carrier, for starters?) generally only oil the squeaky wheels, and actually push their people to hustle the meek or not wildly aggrieved off of the phone. These same companies that don’t see the value of quality, one-on-one relation-building will think nothing of spending millions on a few minutes of T.V. advertising per year, (to get new customers) but God forbid they actually pay for technically-knowledgable cust. svce. staff, to maintain the customers they already have. Ditto with new-product-familiarization training (my auto-biz experience showing) or give them the time they need to address cust. concerns in depth. Normally, it doesn’t happen. They think it’s cheaper to just put out whoever’s on fire that day, or whoever squeaks the loudest. Reps that don't like it are free to leave, if not urged to do so. Reps with an original idea or two to rub together are, of course, examples for the rest of the herd....

The above, negative comments do not apply to 'Doo, in my opinion, as the only time I dealt with them, to buy a manual and register my used machine with them, they were pleasant and unhurried. Again, my purpose in writing my "onslaught" was larger than the issue at hand with jasveiks, but it did seem like he could use the info.... I am not suggesting someone just beat up a company to see "what they can get," nor do I believe that's what jasveiks is doing.

Well, if .50 Cent can “…teach you how to stunt” then I guess I can try to teach you how to “squeak.” That was my thinking, anyway. The fact that someone actually suggested my customer service onslaught be linked up permanently on this site really made me feel like I had contributed something, finally, here. While it’s not a technical contribution (as I'm not qualified to make one :confused: ) it is knowledge come by the hard way, by working at such jobs, (and taking my own advice, when I've been ******* by a company) and I feel honored that it was even suggested as a permenant resource—must be how a Grammy nominee feels, I guess, to be nominated….

legolamb: I LOL when I read your “masters degree” comment—sorry your “head hurts” but thanks for the kind words.

Cory9: You’re right about “persistance and patience.” Unlike you, however, I obviously have problems putting things in “nutshells.” People that can do that are truly good writers. I’m better at putting things in “dumptrucks” than “nutshells,” I guess…lol.

Konkinj: I’m not sure, but I’d guess it took me more than 2 hours, less than three? That's all I'm admitting to, anyway.... :D (I type pretty quick, but my computer is not. :slick: ) Thanks for the kind words.

Dave: This was the best! Blue2:

With that kind of strategy you could probably get Ski-Doo to replace the track on a Polaris. lol.

--A real sidesplitter—I love your sense of humor! Are you a fan of Stephen Wright? Anyway, you made my day—thanks again!

Russ: What is “SWcash”? I’ve been meaning to ask about that since I joined. Whatever it is, I can’t believe it’s a bad thing, so I agree with you—and I’ll take some if it’s being given--thanks! LOL….

radar007: Thank you, my friend! It was time consuming, but all your comments (including those individuals I may not have mentioned) have made it worth while.

TheWolf: You’re the one! I never thought I’d want to be “pinned” but you make it sound so…honorable. Thanks!

jasveiks:

If it bothers you, I’d stick to my guns, politely, of course, as it sounds like you have been. I don’t think you’re out of line, if those tracks aren’t behaving like paddle tracks are supposed to. Again, I’ve no experience with paddles, and damn little with modern snowmobiles. Which is why I’m here.

One question for the experts here, as it might provide potential fuel to jasveiks' discussions w/ ’Doo: If the paddles are actually laying down flat under acceleration, isn’t that bad for their long-term durability? If I understand this, normal paddles don’t flop over, so it would seem to me that, if the paddles really are too soft, wouldn’t they become fatigued and start cracking prematurely? Set me straight here, I’m just brainstorming…. (okay, maybe it’s more like some “moderate overcast…”).

Also, if they lay down under acceleration, what're they dooin' under heavy braking...? How about a side-by-side stopping comparison w/ an equivalent sled and rider?

Good luck and let us know how you do—I’m sure folks will continue to be interested in this and glad to help, if other issues come up, as will I.

Blue2-DooGT