A buddy of mine takes his quads into the shop for service, one a yamaha 400 for some gearshift problems and his 2002 Raptor for the first oil change and 10 hour inspection. This for some reason takes 3 weeks, this is 3 weeks of taking it in and out of the shop everyday so they can work on everything else. Then the dealer noticed that my buddy must of picked up his machine. NOT....The Raptor gets stolen in broad daylight while these guys are working. Can you believe that :cussing: Now he is stuck to pay the 500 deductable not to mention the 1000 or so bucks he spent in accesories. What a bummer....do you think he will have to pay the bill? ;)

Its definetly time to find a new dealer. But If I were you buddy I would look into it, the dealer might be liable for everything if they didn't take adequate precautions.

A friend of mine had his Mitsubishi (sp?) 3000 twin turbo in to the dealer to have minor work. When he called to see if it was done, the service department couldn't find it. They told him to call back in a few hours. He did, and got the bad news that it was ripped off.

The car was later found in E. St.Louis without much visible damage. However, because of the possiblity of driving like you stole it, they ended up changing practically everything in the engine, suspension, rear steering (yes, that car has rear steering), tires, and a bunch of other stuff....to the grand total of eighteen thousand bucks.

Needless to say, if it was taken while at the dealers, then they'll liable. That's why they have insurance. If they dispute it, get an attorney involved. They quickly jump to make sure you're taken care of. Trust me!

Jon

Crazy B this must of just happened. What dealer did this? What a scam now i cant race the raptor at the wee lads birthday party :( . Tell edster to pull a heavy on them. Make them replace it for nothing no deductable. Im sure he has a few legal advantages in his court. Threaten them to go public with it. This could happen at any dealer hypotheticaly, but its all in how they handle it after the fact. Three weeks to get the work done, they would do it while i wait at my dealer. Im phoning you right now.

CrazyB - No, no, no, no no!!!!!!! The dealer's insurance should be replacing the quad, not his insurance. They should have coverage for that. It is not his fault that they "lost" it.

Saw it happen and the dealer's insurance had to cover it all. If they have it in there possesion than it's there responsibility. Especially since it took three weeks, why would he even waste his time there? That's nuts, for a oil change. 15 minute job from a slow poke.
Caleb

Agree totally with sled dog. Since it was in their posession for repairs, it is completely their responsibility. They are just trying to get your buddy to put it on his insurance so that they do not have to file a claim on theirs = paying a deductible and possibly higher premiums. I would stand firm that you want the ATV replaced, as well as all the accessories. There is no reason that you should be inconvenienced or set back because of their dumb @#$% mistake. :withstupid:

That thing was loaded with accessories , I cant even list them all :(

Dealers got to watch out with sport bikes. My local yamaha bike dealer told me that he keeps Banshees and raptors always in his site becasue they have had a few stolen from right under there noses in daylight.

Some people just suck..

CrazyB, Was that a dealer in your neck of the woods, the one that use to start with a "P".

i disagree about the dealers insurance paying for it, if it was inside of a compound then maybe. it has happened to me with a customers car sitting in our service lot and the owner of the vehicles insurance paid.

So thats how its is down at the ford dealership Paul ;)

No this Dealer is in Markham, I won`t mention names, but I was talkin with him today and he`s flippin mad at them. I agree, there insurance should pay and I`ve relayed that to him. He loved that thing, but now dosen`t want to give them the new business on a new raptor, so he is thinking of replacing it with the new polaris. All in all 3 weeks to here that, for a oil change......what the ____ :cussing:

10-4 I know who your talking about, not very surprising there either.
Tell your buddy I can out do him. My car was stolen Christmas day last year and because of a technicality my insurance refused to pay. Well along comes June and the local coppers call me to say they've recoverd my car and will I come down to take a look. Sure enough its mine and its got very slight damage. I'm on cloud nine or so I think. They tell me they can't release it today but will call in the next day or so when they arrest the guy they figure stole it. No problem whats another day, well, they called the next morning to let me know some one, some how stole it from their lot (no they didn't lock the #%&%#$ing gate). They figure it was the guy that stole it in the first place but to date have not re recovered it. Not bad eh, lost the same car twice in 6 months with everyone refusing to pay.

ZR S/H, that really sucks.

I have to agree w/Paul...our ins. will not pay if someone's car is stolen off our lot, unless we're proven negligable...such as leaving keys in car. If someone breaks in, or it's open and they hotwire it, it's not the dealer's fault. If someone breaks in your car while it's sitting at Wal-Mart, are you going to get W-M to pay for it...NOT! Our employees are not paid to chase after thieves...just call the authorities. It all depends on the circumstances.

Yes, but it is called due diligence to take care of a customer's ride. the reason you don't sue walmart is because you don't hand your keys over to the greeter person at the door and say, "keep an eye on my truck while I am in the store" While I agree it is not the store employee's job to chase down theives, it is their responsibility to safeguard a $8,000 piece of equipment that was placed in their care. You wouldn't leave a hundred dollar bill sitting on the sidewalk in front of your house would you??? Well then don't leave a $8,000 machine sitting outside with no safeguards.

Lets put it this way... All this guy did was take his dirt scoot to the dealership for a oil change... now the dealer lost his sled and all of the sudden the guy is responsible for paying a $500 deductible on his insurance policy for somthing that wasn't his fault. I don't think so. I don't care who's insurance company is paying for it, the guy whose ATV it was shouldn't have to pay a dime for replacing the stolen ride. It was not his fault it was left outside unattended by the DEALER.. if he had left it outside when he dropped it off, that would be a different story, but the dealer had it for 3 weeks, it was clearly their responsibility.

Don't take this the wrong, way, I'm not mad or angry, I just feel really firmly on this, I have been on the side of the dealer in circumstances like this one, where they had to take the hit for it.

Like I said UP, it depends on the circumstance. A dealer can do no more than lock the car up and keep the keys in the svc. counter. In fact, many businesses as such will have signs posted "Not responsible for lost/stolen items while vehicle is on our lot." They won't post these signs unless they know they're legit. We don't know the whole story w/the quad...was it left outside, was it in a fenced area, was the key in it???? I think he said he took it back over a period of 3 wks. If the dealer is negligent, then he pays...if not, things happen. My car has just as good of a chance being stolen off a grocery store's lot as a car lot, providing it's locked up. I feel sorry for the guy and his quad, but some people jumped the b/wagon right away to say the dealer's a sorry SOB w/out knowing all the facts. BTW, I don't leave my car w/a garage so they can watch out for it, I leave it there to be fixed...they're not hired security guards. As long as their employees aren't guilty, I can't hold them responsible for a criminal's act. I'm not angry either, just stating the facts need to be know b-4 passing judgement.

Point well made, We don't know all the details surrounding the incident, where it was stored, etc.... I feel bad for the guy who lost his ATV, cuz It is such a royal pain in the butt to go through something like this

Hey Jim,

What about if the customer's car is in the care of the dealership, i.e. in for service? It would have to be the dealerships obligation to cover any mishaps that may happen while "they" have the keys.

When ever I drop anything off at a dealership, I always have the service personnel do a walk around with me before and after pick up. I've been stung before with dents that were not there when I dropped off, but appeared after I picked up. Now if it happens, they cover it.

I would think this would apply to theft as well. If my cars at the Ford dealership for service and they call me and tell me it's been ripped off, no sweat. They were in possesion of it and the responsibility lies with them. Correct? I would hope so.

Jon

By the way Jim, which vehicle did you decide to drive up north this weekend: good gas mileage or the roomy one?

Later

Doo it the all American way, sue his ### :cussing:

Both the machines were there for a three week period, the yamamatic 400 had tranny problems. The raptor only needed its 10 hr inspect and oil change. The machines were in the dealers care the whole time. You would hope they didnt leave the raptor outside for three weeks.

That's a good one Jon. I have to agree that damage done to the vehicle/ATV would be the dealer's fault, obviously someone at the dealer had to do it. But if gets stolen by an outsider, and it was locked up like it should be, I just don't see how you can hold them responsible. But, if the keys were left in it, then the dealer's ins. should pay. Everyone should do a walk-around their vehicle when dropping it off somewhere, it's the smart thing to do.

You would think a dealer might be more aware than most people of the potential for theft and keep your machine either inside or a locked compound.

Sorry so late on responding ,fact...... there is no gate or compound. Just rolled outside the door. I am checking with him to see if keys were left inside, but the dealer did say something about tire tracks driving over the curb. But how many Crazy`s have the balls to steal a machine in broad daylight while these guys are working right there? Kind of makes you wonder what`s really going on...
This Machine must have been taking for a certain reason....motor...frame....
Who ever took, it watched it for 3 weeks. I still think onis should be on dealers insurance because he could have done the work....oil change, and told him to pick it up the next day. Why would the dealer want to keep this thing in the shop pulling in and out every day? You guys know what it is like in the shop`s you go to, there people milling over machines everyday. You`ve all looked at other peoples rides. Three weeks for an oil change was a sign on the machine out back saying TAKE ME for the thieves.
!!!

B has he been able to work anything out yet? Did he make a police report. What do the coppers say?

I`m trying to get a hold of him now.....stay tuned....

I know that this is an old post, but what ever happened? :D

Yeah B what happened to Eddies Atv?

I say the dealers insurance pays because when the customer gives the dealer there machine the dealer is taking responsibility of the machine.

His insurance company paid out a check, did not cover all the accesories that were on it,and he went out and bought a suzuki z 400, his dealer was hoping to sell him another raptor