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Discussion Starter #1
I have found that the generall concensus in "my area" and on
this forum is that the Arctic Cat dealers don't know what
they are doing.
They dodge any recall and warrenty issues, they can't answer any real questions about your sled without looking at the service or parts manuel and then your answer is just a "I will have to contact A/C".
There are a thousand other examples of complete incompetence!
If I ran my businesses dept. like this I would be out of work!!
Short of opening up a dealership of my own there has to
be something we can, as a snowmobiling public do!
 

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I am suprised to hear that. When I have tech questions I always go right to the back and talk to the machanic. The sales guys at the desk dont know anything accept how to sell. If your mechanic is the one who always has to phone then I would be making a call to cat and telling them what is going on.......
 

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I feel for ya buddy, I have come to a conclusion that most arctic cat dealers have DAD disease, (dumb @ss disease). What really scares me is when I have more parts on hand than most dealers. I am wondering what it would take to become a dealer?
 

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I'm  sorry to hear the problems you guys are having.  My initial response would be the same folloing the purchase of my first AC sled.  But that dealer went under and I have had a very good relationship with my new dealer.
 

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About $200,000.00 canadian.....so I dont think a couple springs and a helix is going to do it fast600.....If you did have a cat dealership you would also order as you go because the way the weather is it doesnt take much to go belly up. And for the record the dealers are not reqired to know anything other than stock specs. and if they dont than you should be on the phone with Cat.
 

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Discussion Starter #6
The dealer mechanics where I go don't seem to know a
thing when I ask them about clutching, jetting
and modifications. Everything they do is right out of
the book. I can't tell you how many times I have heard the
phrase "I would'nt do that to your sled it might blow up".
or "I'm not quite sure the set up for that machine" or
"We only jet it down one and leave it" etc,etc,etc.
It is really frustrating!
I have found only one place for good advice in my area
but they are a small aftermarket shop with limited
resources and very expensive. The only other place is my garage and longtime race pals with a larger parts inventory of "real" wear items on hand.
I would name all of the incompetent dealers in my area but
since that would be all of southeastern Wisconsin they may
put a hit out on me!
 

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As long as the dealers sell their(A/C's) products and make money off of them, that's all A/C cares about. It's no different that any other company in the world-bottom line=money....unfortunately.

That is the way our world unfortunately works. Arctic is not going to cut-off a dealer that makes them money....neither would any other company.

I like so many other people in this world have nothing but problems with most any company that we have to deal with when it comes to warranty and customer service. Wether it be cell phones, sleds, furnature, cars...it doesn't matter.

It's frustrating...I know.
 

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:angry:This is the response I got when I phoned my Arctic Cat dealer yesterday with a constant prob with my new Cat
"I'll have to phone Arctic Cat"  
 
 

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Sled Head, I always run stock. I have 4 dealerships that I go to within a 100 mile radius. I can guarentee you not one will have any stock helix's, springs, or even clutch parts on hand. If I am lucky they might have comet bushings on hand. Comet bushings will work on an arctic clutch.
 

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Discussion Starter #10
There is absolutely no reason that any A/C dealer should
in any way say "I don't know what the problem is"!
It is unacceptable.
If A/C accepts there "Certified" dealers to conduct business
the way most of them do then what does that say
for Arctic Cat themself!
My brother owns a SkiDoo and does business with
Robs Performance in Johnson Creek Wisconsin. They have
always been helpfull nomatter what the question or problem.
For example: He had a runability problem with his machine
when we were 250mi away from home. He made the phone call to them expecting them to say "We can't help you untill you bring it in." We were wrong, they talked him through the problem and said "If thats not it tell us where you need to take it up there and we will have them fix right away free of
charge." (The sled was in at Rob's early before the trip for that related problem).
None the less I know none of the Cat dealers would have helped like that!!!!!!
The problem is that to many people are excepting the poor
service from the dealers.
 

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TaxiCat, I know of a good Cat dealer in central Minnesota that would help you out.  I talk to their mechanic all the time and he is very helpful.  He's talked me thru many fixes or updates.  Very accomodating.
 

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I've heard many stories of local Polaris and Ski-doo dealers displaying the same lack of knowledge and assistance that you describe.  I don't think a Dealer needs to be flying green to be incompetent.  Don't get me wrong, I know of a couple Cat dealers I would never do business with.  Bottom line is all brands have good and bad dealers.  You just need to find the good ones and choose that brand.  Back to the initial post, it would really be nice to be able to "report" these incompetent dealers and make them answer to someone.  Maybe that's were the problem lies.
 

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Before our local A/C dealer went out of business you could get any help you needed (clutching, jetting, etc.). I did like sled-head and just went to the back and talked to the mechanics face to face or if I phoned in I would ask to speak to one of the mechanics. I still call one of the guys at home or at his new job to ask questions (with his permission of course).
 

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Let's not overgeneralize here.  TAXICAT, you make some pretty big accusations there when you use the terms "Arctic Cat dealers..." and "they...", you're saying EVERY Cat dealer.  If I were a dealer and knew that you made that statement w/out visiting my dealership, which I took pride in, and then you came in for svc, I probably wouldn't serve you either.
I'm sure if you ask owners of other brands, they will also have horror stories to tell.  It's like the old saying goes, bad news travels a lot faster than good.  How many Cat dealers are there, and how many of the good stories do we NOT hear about.  I'm definately not saying any of the bad service is permissable, but I guess a nerve was struck because it sounds like every Cat dealer is being ridiculed for bad service, and that just isn't so.  
How many people here fill out their customer surveys or call CAT directly w/names of dealers and their personnel when they do receive bad service?  That's the most important thing all of us can do.  At our GM dealership, I want to hear about any bad service our customers may have...that's the only way I truly know where we need improvement.  It would be nice to see the sled makers adopt the same sort of CSI control measures as the auto industry.
Sorry to vent guys, just hate when innocent people are brought down by generalizations.
 

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Hey guys I guess I am lucky.....because my dealer is good. I have had all brands and all the local dealers are good and know me by name. I feel sorry for you guys with no dealer support because I know how important it is when you need help and have a long list of questions. Alot of my brand choice has to do with the dealer.....thats why I ride cat. On saturday I am going sledding and can only haul 3 sleds but 4 of us are going so my dealer in lending me his duramax crew cab and enclosed 4 place trailer all decked out in cat decals.
I have aquestion for snowmonkey.....why dont you support your local dealer and shop at auto gallery because I guarantee you they will bend over backwards to help you and they atleast answer their phones......You must dealing at nicks Service.......thats what happens when you deal with a gas station they must be to buisy pumping gas to answer the phone.
 

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Discussion Starter #16
Jim Fritch,
I am not generalizing!
No not all A/C dealers are bad. Perhaps in Ill they are better.
Have you used any of our larger Cat dealers? (with a very technical problem)
I am saying that a large majority of people have had problems
getting there dealership to help them out.
Is it fair to a customer that bought a brand new sled and having it fail only a week after the purchase and then being
told it will be 2weeks to get it fixed?
(this happened at 2 dealers)

There does seem to be a large portion out there that do not perform the service that they promise.

If there are great dealers out there people need to know who they are!!!!!
This is a service orientated business and people want great
service. Not everyone can be best friends with the owners of
those businesses.
 

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Taxicat, I somewhat understand what you're saying, but if a person reads your initial post on this topic, it seems that you're saying all dealers are bad.  Now you say not all dealers are bad, but a "large majority" have had problems w/their dealers...large majority compared to what?
???   Do you mean that over 50% of people that bought Cats this year have had problems....that would be a majority.  You say that 2 dealers have told customers it would be 2 wks to fix their new sled....that's unfortunate, but it's definately not a majority!  So you are generalizing.  Get the total number of Cats sold this year and the total number of complaints, then see if you have a majority.  
As the general public, we can either complain to Cat about a dealer, or the BBB.
Sorry to be hung up on this, 'nuff said.
 

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This makes me glad I am a mechanic and can fix the majority of my problems.The thing I can't stand about the dealer though is this. I stop at say a cat dealer on my way up north to pick up some slides. They bring them out and they are a set of aftermarket slides with a sticker on them such as "marshall's" If I wanted aftermarket slides I would have mail ordered a set I tell the guy. He say's "sorry thats all we have we don't carry cat slides there about $4.00 higher in price" If I wanted to replace my slides thre times a year instead of one I would have bought aftermarket. Oh, don't even tell me there the same, they are not, I have been riding 25 years and know, the aftermarket slides burn up in a heartbeat. Kevin
 

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I have had mixed experiences with dealerships but overall I seem to be treated like a king until I fork over the cash and they have it in their hands. Once they've made the sale there is a sudden loss of interest in any of my questions and concerns. This wouldn't seem to be healthy for repeat business in my opinion and I've yet to be back to the same place twice. I'm 21 and have bought 3 sleds from 3 different dealerships. All equally unimpressive experiences.
 
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