i know this was common on some of the older makes but the new ones have a grade 8 bolt or a bolt with six little lines on the head .this was suppose to do the trick,was this the case on yoursHas anyone heard of the sprocket bolt coming loose in the chain case of the Touring 550's causing major damage? I've heard of 4 incidents in the past couple of days. I was wondering if this is a common problem or if there is a service bulletin from Polaris.[/b]
+1, Ditto, and roger on that. That is such a simple way to prevent problems before they happen. I heartily recommend pulling the cover in the spring (before the machine is put up for the season.) The steps are few and simple.Best prevention program seems to be pulling the cover off the chain case annually, checking things out while you're in there cleaning/changing lube?[/b]
i was woundering where did you find the consumer protection laws and do you know if it applies to nl
My technician told me that the damage to my machine was caused by the sprocket bolt shearing off and that he felt it was defective. Since the machine (600 Polaris Classic) has only 1400 miles and has been ridden gently (!!!) I would expect the manufacturer to cover the cost of repairs.
I contacted Polaris. Their response was that since the machine was out of warranty they would not cover the cost. Unfortunately for Polaris, the province of New Brunswick has consumer protection laws that supercede the warranties offered by manufacturers.
It is my belief that a consumer who pays BIG BUCKS for a snowmobile has a reasonable expectation that the machine will be free from poor workmanship and defects and that it will be reasonably durable.
I would also like to add that as a previously loyal owner of mulitple Polaris machines, I am absolutely appalled by the level of customer service they offer. Everything from the poorly planned toll-free customer service line which disconnected my call over 8 times, to the confused and impolite treatment from their customer service reps.
A claim will be filed with the Small Claims Court in New Brunswick. I hope this action will catch the attention of Polaris and prompt them to start treating these matters with a little more professionalism and respect. Only what the people who support thier company, their customers, deserve! If anyone else would like to share details of their stories with me please feel free. I will try to bring some of the stories to the attention of Polaris.[/b]