Went down to Java area(NY- south of Batavia) yesturday seeing that their trails still have a great base. About 15 miles into a terrific ride I couldn't keep the sled(2001 ZR600EFI) over 4000 rpm's. If I totally let of the throttle and gunned it I would get the full burst for about 2 seconds then it would bog. Noticed that the fuel pump inside the tank was whinning a high pitch as if the tank were empty-but it was full. Haven't taken it to the dealer yet but explained the problem, and three of the sledheads agreed that the fuel pump is probably starving for fuel(pinched line,bad fuel regulator in tank, hose off inside tank)what to you guys think. I bought this sled form a private owner in the spring in which it was brand new. He bought the sled by the spring 2000 snowcheck and by fall he went to a ZR 800 so the sled was never used until I bought it this past spring. This was my second run this year in which I already had put 80 miles on the first run-no problems. I had the extended "Aftercare" warranty transfered to me- I hope it covers this problem if not I hope AC will help me because a sled with under 100 miles should not have any problems and if so, take care of your customer. This is my first Cat and I hope it nor the company lets me down.
New zr is starving for gas!
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Find a dealer that will help you out,it sounds like the strainer on the pump is clogged but it can't be on a new sled.Probably needs a pump or regulator
Boatman, sounds like 7c is right...shouldn't be clogged yet unless someone actually dropped something in the tank.
As far as "take care of your customer", don't expect a whole lot from CAT, but get to know your dealer real well and become friends. I like Cat sleds, but their customer service leaves little to be desired. Had problems with my ZRT800 with low miles, my dealer kept referring me to CAT to no avail. One item was under warranty, but I was in WI on vacation and all the dealers there had 2 week waits, I was going home in 4 days. Took the sled to a very reputable machine shop there and he fixed it...CAT said they would not reimburse me because I didn't take it to a dealer. Have been leaving messages at CAT for a month now about another issue, and no one has returned my call yet.
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Don't know how they can get by with this type of service.
As far as "take care of your customer", don't expect a whole lot from CAT, but get to know your dealer real well and become friends. I like Cat sleds, but their customer service leaves little to be desired. Had problems with my ZRT800 with low miles, my dealer kept referring me to CAT to no avail. One item was under warranty, but I was in WI on vacation and all the dealers there had 2 week waits, I was going home in 4 days. Took the sled to a very reputable machine shop there and he fixed it...CAT said they would not reimburse me because I didn't take it to a dealer. Have been leaving messages at CAT for a month now about another issue, and no one has returned my call yet.
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